For purposes of these Terms of Service, “Member”, “you” and “your” means you as the registered user of the ROLZO Services. If you use the ROLZO Services on behalf of a company, organization, or other entity, then (A) “you” includes you and that entity, and (b) you represent and warrant that you are an authorised representative of the entity with the authority to bind the entity to these Terms of Service, and that you agree to these Terms of Service on the entity’s behalf.
AGREEMENT TO E-SIGNATURES. WHEN YOU REGISTER AN ACCOUNT ON THE ROLZO SERVICES OR CLICK ON THE “COMPLETE BOOKING,” BUTTON WHEN ORDERING A VEHICLE, YOU AGREE THAT YOU ARE INTENDING TO CREATE AN ELECTRONIC SIGNATURE AFFIRMING YOUR FULL UNDERSTANDING AND AGREEMENT TO BE LEGALLY BOUND BY ALL OF THESE TERMS OF SERVICE AND THAT YOU ARE LEGALLY PERMITTED TO USE AND ACCESS THE ROLZO SERVICES. WE ADVISE THAT YOU PRINT AND RETAIN A COPY OF THESE TERMS OF SERVICE BEFORE YOU CLICK ON THE “COMPLETE BOOKING” BUTTON. THE MOST CURRENT VERSION OF THESE TERMS OF SERVICE WILL ALWAYS BE AVAILABLE FOR YOUR REVIEW UNDER THE TERMS OF SERVICE LINK LOCATED AT WWW.ROLZO.COM.
ROLZO may amend the ROLZO Services or the Terms of Service from time to time. Amendments to the Terms of Service will be effective upon ROLZO posting such amended Terms of Service at this location. Amendments to any other ROLZO Service’s terms of service will be effective upon ROLZO posting such amended policies or supplemental terms on the applicable ROLZO Service. By continuing to access or use the ROLZO Services after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms of Service. If the modified Terms of Service are not acceptable to you, your sole recourse is to stop using and accessing the ROLZO Services.
This agreement governs your use of our technology services, on the website or via our mobile application. Supplemental contractual terms and agreements will apply to certain ROLZO Services, such as a Booking Agreement (as defined below) if you wish to book a vehicle through the ROLZO Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms of Service for the purposes of the applicable ROLZO Services. Supplemental terms, including the Booking Agreement, if applicable, shall prevail over these Terms of Service in the event of a conflict with respect to the applicable ROLZO Services.
The ROLZO Services constitute a technology platform, including but not limited to, mobile applications and websites (collectively, the “ROLZO Applications”), that connects users of the ROLZO Services who desire to hire vehicles (“Members”) with owners (vehicle hiring agencies) who have self-drive and chauffeur-drive vehicles available for hire (“Fleet Partners”), facilitating the online search for potential vehicles to hire, and coordinating the associated pricing, contractual and delivery arrangements. ROLZO acts as an interactive computer service provider. ROLZO serves as a conduit or platform to connect Members desiring to book vehicle hiring services and Fleet Partners desiring to provide such vehicle hiring services. Any and all vehicle hiring services provided by a Fleet Partner to a Member shall be provided under and pursuant to the Booking Agreement (as defined below) entered into by such Fleet Partner and Member.
By using the ROLZO Services, you understand and agree that ROLZO’s role is limited to services provider, and coordinator (e.g. arranging bookings, connecting Members with Fleet Partners, displaying vehicle booking prices and additional provided by Fleet Partners).
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ROLZO OFFERS INFORMATION AND A METHOD FOR MEMBERS AND FLEET PARTERS TO CONNECT AND COORDINATE VEHICLE HIRING SERVICES, BUT DOES NOT INTEND TO PROVIDE VEHICLE HIRING SERVICES OR ACT IN ANY MANNER AS A VEHICLE HIRING PROVIDER OR TRANSPORTATION SERVICE, AND ROLZO SHALL HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY VEHICLE HIRING SERVICES VOLUNTARILY PROVIDED TO ANY MEMBER BY A FLEET PARTNER THROUGH USE OF THE ROLZO SERVICES.
The Services and all rights therein are and shall remain ROLZO’s property or the property of ROLZO’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner ROLZO’s company names, logos, product and service names, trademarks or services marks or those of ROLZO’s licensors.
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by ROLZO; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
In order to use most aspects of the Services, you must register for and maintain an active personal Member Services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to ROLZO certain personal information, such as your first name, last name, email address and mobile phone, as well as at least one valid payment method. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or ROLZO’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise authorised by ROLZO, you may only possess one Account.
Chauffeur-drive. In order to use the chauffeur-drive vehicle booking services, you agree and acknowledge that you meet the following eligibility requirements: you must be at least 18 years of age or the age of legal majority in your jurisdiction (if different than 18); have a valid passport or National Identity Card; have a valid Visa, MasterCard, or American Express credit or debit card to cover the cost of booking; must be a registered Member of ROLZO; agree to provide documentation to ROLZO at any time to confirm your eligibility.
Self-drive. In order to use the self-drive vehicle booking services, you and any additional driver agree and acknowledge that you meet the following eligibility requirements: you must be at least 25 years of age; have a valid driving licence for at least five (5) years; have a valid passport or national identity card; have no more than two (2) traffic offences or accidents combined in the past three (3) years; have no major traffic offences or alcohol/drug related incidents in the past three (3) years; have not been accused of, and/or committed, any serious criminal offence; have no excessive liens or judgments currently filed against you; have not recently filed for bankruptcy; have a valid Visa, MasterCard, or American Express credit or debit card to cover the cost of booking and security deposit; meet our Fleet Partners insurance criteria'; must be a registered Member of ROLZO; agree to provide documentation to ROLZO at any time to confirm your eligibility.
ROLZO reserves the right to refuse to allow any person who does not meet the above eligibility requirements from using the Services. In addition, ROLZO may revoke your Account and eligibility at any time in its sole discretion. You will not be able to use the Services if you do not meet the above eligibility requirements and you will not be issued a refund for any vehicle you have booked through the Services.
You acknowledge and agree that ROLZO may change its eligibility policies at any time for any reason and that your eligibility to use the Services may change as a result of these changes.
Valid driving licences of all European Union countries are accepted without further preconditions except that any traffic penalties must not be more than the UK equivalent maximum of six (6) points. All other licences including driving licences which are printed with non-Roman alphabet (i.e. Arabic, Japanese, and Cyrillic) must be accompanied by a valid International Driving Permit. For Chinese driving licences, no International Driving Permit is required, however you must provide a valid translation form of the licence. ROLZO will not accept damaged driving licences which do not appear facially valid. If there are any changes to your driving licence, including but not limited to a suspension or revocation of your licence, you must notify ROLZO immediately. Failure to notify ROLZO of any changes to your driving licence may result in immediate and permanent suspension of your Account.
Based on your country of permanent residence, you will be required to provide the following forms of identification: If you are resident in the United Kingdom, in addition to your driving licence, you will be required to provide a valid passport and two (2) valid proofs of address (e.g. utility bill, bank statement) which are no more than three (3) months old at the time of booking a self-drive vehicle via the Services.
If you are resident outside the United Kingdom, in addition to your driving licence, you will be required to provide a valid passport or national identity card which is valid for a period of at least three 3 months beyond the end of the requested booking period. There can be no visa exemptions in the passport for the period of six (6) months before the end of the requested booking period. ROLZO will not accept damaged passport or national identity card which do not appear facially valid.
Where permitted, ROLZO has the right, but not the obligation, to undertake screenings, checks, and processes designed to help verify or check the identities and/or backgrounds of Members, including driving history and driving Licence validity, but we do not endorse any Member, his or her background. ROLZO may in its sole discretion use third party services to verify the information you provide to it and to obtain additional related information and corrections where applicable. Additionally, you hereby consent and authorize ROLZO to request, receive, use, and store such information about you. Such information will be used and stored in compliance with data protection regulations listed below. ROLZO, in its sole discretion, may accept or reject your application to become a Member and/or use certain aspects of the Services. You agree that an electronic copy of this Consent shall be as valid as the original.
When you apply to use ROLZO Services, you are providing ROLZO with written instructions and authorisation in accordance with the Data Protection Act and General Data Protection Regulation 2016 (Regulation (EU) 2016/679) (GDPR) (GDPR), applicable consumer reporting laws, or any similar laws to obtain your personal and/or business auto insurance score, credit report and/or conduct a background check, including a criminal background check where permissible under applicable law. You are also authorising ROLZO to obtain your personal and/or business auto insurance score, credit report or conduct a background check at any time ROLZO reasonably believes there may be an increased level of risk associated with your ROLZO Account.
You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Fleet Partner, Chauffeur or any other party. In certain instances you may be asked to provide a proof of identity and/or a driving license to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide a proof of identity. For chauffeur-drive bookings, the chauffeur has the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle, any other passenger(s) or any other road users.
By creating an Account, you agree that ROLZO may send you text (In-app) messages, text (SMS) messages and emails as part of the normal business operation of your use of the Services. You may opt-out of receiving text (In-app) messages, text (SMS) messages and emails from ROLZO at any time by texting the word STOP in the chat of the ROLZO app or by sending an email to firstname.lastname@example.org. You acknowledge that opting out of receiving text (In-app) messages and text (SMS) messages or e-mails may impact your use of the Services.
You agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Services, or provide any Member Content, that (i) is defamatory, profane, libellous, hateful, violent, obscene, sexually explicit, lewd, vulgar, suggestive, harassing, bigoted, discriminatory, abusive, inflammatory, deceptive, pornographic, or otherwise offensive, as determined by ROLZO in its sole discretion; (ii) is illegal or unlawful, that would constitute, encourage or provide instructions for a criminal offence, or that would otherwise create liability or violate any national or international laws; or (iii) may infringe or violate any patent, trademark, trade secret, copyright, right of privacy, right of publicity or other intellectual property right, or any other right, of any party. ROLZO may, but shall not be obligated to, review, monitor, or remove Member Content, in ROLZO’s sole discretion and at any time and for any reason, without notice to you.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. ROLZO does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
You acknowledge and agree that ROLZO has no obligation to screen other users of the Services, including Fleet Partners or third-party service providers with whom you may interact while using the Services, in any way, and has no obligation to intervene in or be involved in any disputes that may arise between Members, Fleet Partners, or other third-party service providers. It is your responsibility to take reasonable precautions in all actions and interactions with any Fleet Partner, other Members, or third party service providers which whom you may interact. It is your decision whether to accept the services provided by ROLZO, Fleet Partners or any third-party service providers, and you may decline any of the services in your sole discretion. You understand and accept that ROLZO has no control over the actions of Fleet Partners or third-party service providers and you should exercise caution and good judgment when using the Services. Your use of the Services is at your own risk.
You may allow another person or third party to access your Account and perform certain functions on your behalf, including booking a vehicle and acting as agent for You (“Authorised Agent”).
When a booking under these Terms has been initiated through an Authorised Agent, all communications, the issue of documents and the payment and receipt of funds in respect of that booking shall be conducted through the Authorised Agent acting as agent for the relevant Member or prospective Member. ROLZO will only enter into direct communications in respect of such a booking with the relevant Member or prospective Member where specifically requested to do so.
An Authorised Agent acting on behalf of a Member or prospective Member may submit a booking request through the ROLZO App for a Vehicle specified by the Member. Where the booking request was submitted directly by a Member or by an Authorised Agent acting on behalf of a Member, ROLZO shall, upon confirmation of the booking, subject to continued availability of Fleet Partner’s vehicle and Chauffeur if applicable, issue the Member (or the Authorised Agent) with a booking confirmation and payment receipt in respect of the vehicle booked.
Where a booking is effected through an Authorised Agent, ROLZO shall have no liability whatsoever to a Member or prospective Member (as the case may be) arising out of or in any way connected with such Authorised Agent’s failure to comply with these Members Terms of Service. In such circumstances a Member or prospective Member’s sole recourse shall be against the Authorised Agent. For the avoidance of doubt, and by way of example only, the exclusion of liability under these Terms, without limitation, to loss and damage arising out of i) cancellation of a booking by ROLZO on account of Authorised Agent’s failure to effect payment within the timeframes set out under these Members Conditions; ii) Authorised Agent’s failure to pass information (including booking confirmation and itinerary changes) to a Member or prospective Member in a timely manner; iii) errors in the data or information provided by Authorised Agent to ROLZO.
You may not use the Services (i) to find a Fleet Partner and then book a vehicle with such Fleet Partner independent of the Services, or (ii) to book a vehicle with a Fleet Partner independent of the Services if you previously booked a vehicle with such Fleet Partner via the Services. You understand that violation of these policies may result in termination of your Account in ROLZO’s sole discretion.
You agree that you will not, either directly or indirectly, engage in any of the following prohibited activities: (i) transmit spam, chain letters, mail not relating to the Services or other unsolicited e-mail; (ii) attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services; (iii) copy, distribute, or disclose any part of the Services including any rates, payments, and pricing offered on or through the Services in any medium, or by any method whatsoever including without limitation by any automated or non-automated “scraping”; (iv) use any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services in a manner that sends more request messages to the servers operated by ROLZO than a human can reasonably produce in the same period of time by using a conventional on-line web browser provided that operators of public search engines may use spiders to copy materials from the Services for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials; (v) take any action that imposes, or may impose, as determined by ROLZO in its sole discretion, an unreasonable or disproportionately large load on ROLZO’s infrastructure; (vi) upload invalid data, viruses, worms, or other software agents through the Services; (vii) collect or harvest any personally identifiable information, including account names, from the Services; (viii) use the Services for any commercial solicitation purposes; (ix) impersonate another person or otherwise misrepresent your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfere with the proper working of the Services; (xi) access any content on the Services through any technology or means other than those provided or authorized by the Services; (xii) bypass the measures ROLZO uses to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein, or (xiii) attempt to get around or circumvent a suspension, termination, or closure of your account, including, but not limited to, creating a new account to get around such an account suspension or closure.
As a Member, the ROLZO Services may be used by You to book, schedule, coordinate and pay for vehicle hiring Services provided by Fleet Partners who make their Vehicles available via the ROLZO Services. You may book a vehicle and pay for such booking via the ROLZO Services; however, you understand that all Vehicles made available through the ROLZO Services are actually owned and operated through Fleet Partners and before you may book any such vehicle, you will be required to enter into a separate Booking Agreement (the “Booking Agreement”) with the Fleet Partner providing the vehicle.
Self-drive and chauffeur-drive vehicle hiring services are provided to you under a contract (the “Booking Agreement”) between you and the Fleet Partner that is identified to you in the Booking Agreement for each booking. ROLZO acts as a disclosed agent for the Fleet Partner communicating the Fleet Partner's terms and conditions to enter into the Booking Agreement. The conditions of the booking and the vehicle hiring services from the Fleet Partner will automatically be reproduced on the Booking Agreement. You will be asked to review and electronically sign the Booking Agreement in the booking summary prior to completing a booking via the ROLZO App. In certain situations, you may be required to sign a paper copy of the Booking Agreement prior to the start of the booking.
YOU UNDERSTAND AND AGREE THAT ROLZO IS NOT A PARTY TO ANY BOOKING AGREEMENTS, ENTERED INTO BETWEEN FLEET PARTNERS AND MEMBERS, NOR IS ROLZO AN OWNER OR PROVIDER OF VEHICLES, OR INSURER. WHEN YOU BOOK A VEHICLE, THE NAME OF THE VEHICLE’S PROVIDER WILL BE CLEARLY IDENTIFIED ON THE FACE PAGE OF YOUR BOOKING AGREEMENT.
ROLZO HAS NO CONTROL OVER VEHICLES PROVIDED BY FLEET PARTNERS AND DISCLAIMS ALL LIABILITY WITH RESPECT TO THE CONDITION, MAINTENANCE, SAFETY, AND ROADWORTHINESS OF SUCH VEHICLES. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING THE TERMS AND CONDITIONS OF THE BOOKING AGREEMENT YOU ENTER INTO WITH THE FLEET PARTNER AND FOR INSPECTING THE CONDITION, MAINTENANCE, SAFETY, AND ROADWORTHINESS OF SUCH VEHICLES.
By using the ROLZO Services, you understand and acknowledge that ROLZO does not guarantee, and takes no responsibility for, the condition, suitability, roadworthiness, or safety, or ability of any vehicle provided by any Fleet Partner. When picking up your vehicle, it is solely your responsibility to determine whether the vehicle or the Booking Agreement will meet your needs and expectations. You must complete a visual inspection of any self-drive vehicle made available to you via the ROLZO Services and determine if such vehicle is suitable for your use as well as safe and roadworthy. If you find damage to the vehicle during your inspection, you must record it on the Vehicle Inspection Sheet provided by the Fleet Partner and report it to ROLZO immediately to avoid any confusion that such damage was caused by you. You may be liable for any pre-existing damage if you fail to report any such pre-existing damage to Fleet Partner upon pick-up of the vehicle, unless it can be proved otherwise. If you fail to report any damage found on the vehicle at the time you pick up such vehicle, such damage may be attributed to you absent compelling evidence you did not cause such damage. You must return the vehicle on the day specified by you when you booked the vehicle. Failure to do so will result in additional charges and fees.
While you are booking a vehicle made available to you via the ROLZO Services, ROLZO Concierge is available to answer any questions you may have. However, your use of the vehicle, and any restrictions on such use, will be governed by the Booking Agreement you enter into with the Fleet Partner.
When you book a vehicle through the ROLZO Services, you may indicate your preference toward a specific type, category, or class of vehicle, and any additional features you would prefer the vehicle to have. ROLZO will endeavour, but does not guarantee, that the specific type, category, or class of vehicle with the features you have requested will be available to you on the day you arrive to pick-up the vehicle.
You may be able to choose certain amenities or accessories, such as car seats, GPS units, or toll transponders, at the time you book a vehicle. While ROLZO will endeavour to connect you with a Fleet Partner that has vehicles with such amenities or accessories available to you, ROLZO does not guarantee that they will be available to you on the day you pick-up the vehicle even if you have requested such vehicle, amenity or accessory in advance. ROLZO is not responsible for any damages you may suffer for a Fleet Partner’s failure to provide a certain amenity or accessory. No ROLZO employee is responsible for installing any amenity or accessory provided to you and ROLZO will charge the payment method attached to your Account should you fail to return, misuse, or damage any amenity or accessory provided to you.
Fleet Partners Insurance. Fully Comprehensive Insurance coverage shall be provided through Fleet Partners’ Insurance policy during the Booking Period. It is included in your Booking and protects you or any Authorized Driver against claims from any other person resulting from an accident in which you or any Authorized Driver were involved during the Booking period. The terms and conditions of such coverage is a matter solely between the Member and the Fleet Partner who provides the vehicle and will not be facilitated in any way by ROLZO.
ROLZO is not a party to any contract for insurance facilitated through any Booking Agreement to a third-party insurance provider, and is not acting on behalf of any insurer, any broker or agent, any insured or any claimant in any contract for insurance facilitated through such Booking Agreement. Any contract for insurance is solely between you, as the insured, and such insurer as you and Fleet Partner’s Insurance agree shall act as the insurer. ROLZO has no control over and makes no representations regarding the coverage of any insurance you may purchase from Fleet Partner’s Insurance. Accordingly, ROLZO is not liable for any insurance claims arising in connection with the services of the Fleet Partner. You acknowledge and agree that ROLZO assumes no responsibility or liability for any claims or disputes arising from, or related to, a contract for insurance facilitated through the Booking Agreement. You also acknowledge and agree that ROLZO shall not be included as a party to any such claims or disputes arising from, or related to, a contract of insurance facilitated through the Booking Agreement.
You are fully responsible for paying for any damage caused to the vehicle, subject to the Fleet Partner’s insurance policy stipulated in the Booking Agreement. An insurance excess does apply if the vehicle is damaged. The amount of the excess depends on which vehicle you have booked and damage to the vehicle. The Excess will be deemed a total loss if the driver causes an accident whereby a claim is made against the Fleet Partner policy. Refer to “Excess and Security Deposit” section.
With regard to damage, losses, or other liabilities, you acknowledge that you are primarily liable, although you may fund that primary liability via any personal insurance you have available to you (e.g., applicable personal auto insurance or insurance from credit cards, etc.) which can be the primary source of funds for your liabilities hereunder. Subject to the coverage and protection available to you, you acknowledge that you are fully responsible for any damage, losses, or other liabilities relating to your activities through the ROLZO Services. You agree that in the event damage is reported, ROLZO may immediately charge you up to the amount stipulated by the Fleet Partner’s coverage policy.
Members Insurance. Members may arrange their own insurance for the full duration of the Booking Period if the Member can prove that this insurance is valid and in compliance with all applicable laws. Member will need to confirm that you have reviewed the terms and conditions of the Booking Agreement for any additional terms and conditions regarding insurance and that you have signed the Fleet Partner’s relevant documentation. The Fleet Partner will have to agree the amount of cover to be arranged by the Member, the type of policy and the insurer chosen. Member has agreed and signed the Fleet Partner’s appropriate documentation which will include the amount of cover arranged by the Member, the type of policy and the details of the chosen insurer.
If the Member indicates that he/she wishes to provide his/her own insurance, the following provisions will apply: i) it shall be the Member’s responsibility to insure the vehicle for the booking period for its full replaceable value against loss or damage (including windscreen damage) by accident, fire or theft under comprehensive insurance policy with a reputable insurance company; ii) the Member shall at the Fleet Partner’s request supply full details of the policy to the Fleet Partner and shall instruct the insurers to endorse the Fleet Partner’s name on the policy iii) the Member shall not use the vehicle in contravention of the terms of the insurance policy and shall procure that any compensation under the said insurance is paid directly to the Fleet Partner; iv) if the Member shall take insurance which is not comprehensive or if for any other reason the amount paid by the Member’s insurance in respect of any claim made shall be less than the loss or damage (whether direct, indirect or consequential) suffered by the lessor then the Member will be liable and shall pay the difference to the Fleet Partner.
If the vehicle breaks down, or becomes inoperable, you must immediately contact the Fleet Partner and your ROLZO Concierge. You will be provided with an alternate vehicle unless ROLZO, or the Fleet Partner, determines in their sole discretion, that you violated the usage guidelines in the Booking Agreement for such vehicle in the Booking Agreement or otherwise misused the vehicle causing it to become inoperable. You may be liable for any mechanical failures or for any damage to the vehicle if such failure or damage is due to your misuse of the vehicle or caused by your actions. You should carefully review the terms of the Booking Agreement to determine your liability.
In the event of an accident or damage to the Vehicle you must immediately contact the Fleet Partner and your ROLZO Concierge. You must review the terms of your Booking Agreement for any other actions you must take in the event of an accident or damage to the vehicle, including, but not limited to, using reasonable efforts to secure evidence from any available witnesses, providing the Fleet Partner with a written description of the incident, and collecting the insurance information of the other parties involved. The Booking Agreement you enter may require that you cooperate in any loss investigation conducted by such Fleet Partner. You may not continue to use the vehicle unless you have the explicit permission of the Fleet Partner. Failure to timely report an accident or damage to the vehicle may reduce or invalidate any insurance provided by the Fleet Partner. You may be liable for any damage to the vehicle if such damage is due to your misuse of the vehicle or caused by your actions. You should carefully review the terms of the Booking Agreement to determine your liability.
The Member is responsible for the condition of the vehicle, namely leaving the vehicle (including any personal or other property located in the vehicle) in the same condition it was before it was booked. Members acknowledge and agree that they and their Authorised Drivers or passengers are responsible for all acts and omissions which occur in the vehicle and which affect the condition of the vehicle.
In the event that a Fleet Partner claims and provides evidence that you as a Member have caused any damage to the vehicle (including any personal or other property located in the vehicle), the Fleet Partner may seek payment from you through the ROLZO Services. If a Fleet Partner escalates a Damage Claim to ROLZO, you will be given an opportunity to respond to the claim. If you agree to pay the Fleet Partner, or if ROLZO determines in its sole discretion that you are responsible for the Damage Claim, ROLZO will collect the sum claimed from you and/or against the Security Deposit to settle the Damage Claim pursuant to the Booking Agreement.
ROLZO also reserves the right to otherwise collect payment from you and pursue any remedies available to ROLZO in this regard in situations in which you are responsible for a Damage Claim, including, but not limited to, in relation to any payment requests made by Fleet Partners.
Members agree to cooperate with and assist ROLZO in good faith, and to provide ROLZO with such information and take such actions as may be reasonably requested by ROLZO, in connection with any Damage Claims or other complaints or claims made by Fleet Partners relating to booked vehicle(s) or any personal or other property in the vehicle. A Member shall, upon ROLZO's reasonable request and at no cost to the Member, participate in mediation or a similar resolution process with a Fleet Partner, such process to be conducted by ROLZO or a third-party selected by ROLZO or its insurer, with respect to losses for which a Fleet Partner is requesting payment from You.
You understand and agree that Fleet Partner may make a claim under your own insurance policy related to any damage or loss that you may have caused, or been responsible for, to a Vehicle or any personal or other property located in the vehicle. You agree to cooperate with and assist ROLZO or Fleet Partner, in good faith, and to provide ROLZO with such information as may be reasonably requested by ROLZO or Fleet Partner, to make a claim under your own insurance policy, including, but not limited to, executing documents and taking such further acts as ROLZO or Fleet Partner may reasonably request to assist ROLZO or Fleet Partner in accomplishing the foregoing.
When You book a vehicle via the Services, ROLZO facilitates the booking with the Fleet Partner and payment of the applicable fees, taxes, and charges for such vehicle to the Fleet Partner (“Fees”). ROLZO makes no guarantee that the Fees represent (i) the lowest rate for a vehicle in the area in which it is booked on any particular day, or (ii) the published rate for a vehicle on another website or publication not affiliated with ROLZO on any particular day. All Fees are due and payable and will be collected at the time You book a vehicle via the Services using the method of payment designated in your Account. If ROLZO is unable to collect payment of the Fees from you using the payment methods designated in your Account, the booking will be cancelled. The Fees will be inclusive of applicable taxes where required by law.
ROLZO requires an Excess and Security Deposit before you may drive any vehicle booked via its Services. The Excess and Security deposit shall be held i) as a security bond for the Fleet Partner; ii) as payments towards any mechanical damage which is not covered by Fleet Partner Insurers', e.g., tyres, wheels, clutch, gearbox, which was sustained during the booking period; excluding normal wear and tear, due to misuse and abuse; iii) as an insurance excess against any accidental damage or loss caused to the vehicle by a third party or Member. The Member is liable for the amount shown as Excess and Security Deposit; iv) as payment towards inconvenience caused and losses incurred in relation to police involvement/arrest which results in the car being confiscated or compounded and or being stopped for reckless and/or dangerous driving or any other unforeseen irregularity caused due to negligence, misconduct by the Member or additional driver.
The Excess and Security Deposit is due and payable and will be collected at the time You book a vehicle via the Services using the method of payment designated in your Account. If ROLZO is unable to collect payment of the Excess and Security Deposit from You using the method of payment designated in your Account, your booking will be cancelled.
The Excess and Security Deposit will be repaid to your account from forty-eight (48) hours to ten (10) days after You return the vehicle and following inspection which confirms that the condition of the vehicle is in intact condition prior to Member’s Booking. Depending on your bank and the means of payment, it may take up to seven (7) business days after we release the deposit for the funds to be available in your account. Credit cards will usually show a swifter return of the funds availability, as they will be a release of authorisation.
If the Member is involved in an accident, the Excess and Security Deposit will be frozen until it is confirmed that no insurance claim will arise against the Fleet Partner or the Member (non-fault). Any damage to the vehicle, including excessive tyres and clutch wear found upon the return of the vehicle following inspection, will result with the cost being deducted from the security deposit held by Fleet Partner.
If the car is stolen or deemed missing during the Booking Period, the security Excess deposit will be deemed a total loss.
Additional booking-related fees may be charged including: (i) any insurance product add-ons, (ii) any accessory and amenity add-ons; (iii) any significant changes made to the original booking; (iv) any deviations to the original booking price, such as additional waiting time, extra hours, parking, additional stops and address changes applicable to chauffeur-drive bookings; (v) any toll road and/or fine charges; (vi) any vehicle cleaning due to extraordinary mess; (vii) any damage to the vehicle; (viii) any special travel arrangements booked through ROLZO Concierge. If, as a Member, you owe any additional fees to ROLZO, you agree that ROLZO may collect such amounts by charging the method of payment used to make your booking (or, if that method of payment is not available, through any other authorised method of payment designated in your Account). ROLZO will send an additional receipt to the Member detailing all incurred fees after the booking has been completed or soon thereafter when fees for additional services and/or extraordinary items have incurred. If any form of payment provided by you to ROLZO is rejected and ROLZO incurs any fees as a result of such rejection (e.g., insufficient funds), you shall be responsible to reimburse ROLZO promptly for all such fees.
ROLZO may, in ROLZO’s sole discretion, create promotional codes and/or may issue ROLZO “credits” that may be redeemed for credit and other features and benefits related to booking vehicles through the ROLZO Services, subject to the terms that ROLZO establishes on a per promotional code basis (“Codes”). You agree that all Codes: (i) must be used for the intended audience and purpose and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner; (iii) may not be made available to the general public, unless expressly authorized by ROLZO; (iv) may be disabled or discontinued by ROLZO at any time for any reason; (v) may only be used pursuant to the specific terms specific to such Code; (vi) are not valid for cash; and (vii) may expire prior to your use (viii) may only be applied to one ROLZO booking, no matter the amount of the credits and/or promotion. ROLZO reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Codes by you or any other user in the event that ROLZO determines, in its sole discretion, that the use or redemption of a Code was in error, fraudulent, illegal, or in violation of the applicable Code terms or these Terms of Service.
You must have a valid payment method on file and pay all fees associated with the Services by the payment due date.
Currency conversion. ROLZO will arrange a currency conversion in the following situations: (i) where a Member submits a booking for a vehicle using the Member’s currency that is different from the home country currency set by Fleet Partner, ROLZO will calculate the total Fees in the Member’s currency by applying either the base exchange rate or the adjusted exchange rate in the home country currency at the time of the booking. Any other fees listed herein will be calculated based on the home country currency, where the adjusted exchange rate will apply, (ii) when a confirmed booking is modified or cancelled, and a currency conversion has been applied, the Member’s payment will be processed using the same base exchange rate or adjusted exchange rate applied at the time of the original booking.
Rounding off. ROLZO may, in its sole discretion, round up or round down amounts that are payable from or to Members to the nearest whole functional base unit in which the currency is denominated (i.e., to the nearest pound, euro, dollar or other supported currency); for example, ROLZO may round up an amount of 101.50 GBP to 102.00 GBP, and round down an amount of 101.49 GBP to 101.00 GBP. For currencies denominated in large numbers, ROLZO may determine the functional base unit in which those currencies are denominated to be 10, 100 or 1,000 of the currency; the corresponding examples for such currencies would be for ROLZO to round up an amount of 1,045 up to 1,050 and 1,044 down to 1,040, or 35,450 up to 35,500 and 35,449 down to 35,400, or 837,500 up to 838,000 and 837,499 down to 837,000.
THE ROLZO SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ROLZO DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, ROLZO MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR ANY SERVICES THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ROLZO DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF FLEET PARTNERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
ROLZO DOES NOT SCREEN FLEET PARTNERS (OR THEIR VEHICLES) OR THIRD PARTY SERVICE PROVIDERS IN ANY WAY AND AS A RESULT WILL NOT BE LIABLE FOR ANY DAMAGES, DIRECT OR INDIRECT, INCIDENTAL AND/OR CONSEQUENTIAL, ARISING OUT OF THE USE OF THE ROLZO SERVICES, INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING OUT OF COMMUNICATING OR MEETING WITH OTHER MEMBERS, FLEET PARTNERS, THIRD PARTY SERVICE PROVIDERS OR PERSONS INTRODUCED TO YOU VIA THE ROLZO SERVICES. SUCH DAMAGES INCLUDE, WITHOUT LIMITATION, PHYSICAL DAMAGES, BODILY INJURY, DEATH, AND/OR EMOTIONAL DISTRESS.
ROLZO SHALL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, EVEN IF ROLZO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ROLZO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES INCURRED BY YOU ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE ROLZO SERVICES OR YOUR INABILITY TO ACCESS OR USE THE ROLZO SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND A FLEET PARTNER, EVEN IF ROLZO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ROLZO SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND ROLZO’S REASONABLE CONTROL. IN NO EVENT SHALL ROLZO’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE ROLZO SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED (500) GBP. THESE LIMITATIONS DO NOT PURPORT TO LIMIT LIABILITY THAT CANNOT BE EXCLUDED UNDER THE LAW IN THE JURISDICTION OF YOUR PLACE OF RESIDENCE.
ROLZO HAS NO CONTROL OVER THE CONDUCT OF OTHER MEMBERS OF THE ROLZO SERVICES AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOUR USE OF THE ROLZO SERVICES AND YOUR CONTACT, INTERACTION OR DEALINGS WITH ANY THIRD PARTIES ARISING OUT OF YOUR USE OF THE ROLZO SERVICES IS SOLELY AT YOUR OWN RISK. THE VEHICLES, FLEET PARTNERS, AND OTHER SUPPLIERS OF ROLZO ARE NOT AGENTS OR EMPLOYEES OF ROLZO. ROLZO IS NOT RESPONSIBLE FOR, AND WILL NOT BE HELD LIABLE FOR, THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY OF THESE FLEET PARTNERS OR SUPPLIERS FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, LOSS, THEFT OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY AND ALL RIGHTS YOU HAVE TO BRING ANY CLAIM OR LITIGATION AGAINST ROLZO FOR ANY DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF A VEHICLE THAT YOU BOOKED THROUGH THE ROLZO SERVICES INCLUDING, WITHOUT LIMITATION, A VEHICLE NOT BEING AVAILABLE, ANY BREAKDOWN, MALFUNCTION OF OR DEFICIENCY IN A VEHICLE, ANY BREACH OF WARRANTY OR OTHER OBLIGATION BY ANY FLEET PARTNER, CAR MANUFACTURER OR OTHER THIRD PARTY, ANY PERSONAL INJURY OR PROPERTY DAMAGE SUFFERED BY YOU OR ANY OF YOUR PASSENGERS, OR ANY ACTIONS OR INACTION OF THE FLEET PARTNER.
IN THE EVENT OF A DISPUTE BETWEEN A MEMBER AND A FLEET PARTNER, MEMBER, JOINTLY AND SEVERALLY, HEREBY AGREE TO INDEMNIFY, RELEASE, DEFEND AND HOLD HARMLESS ROLZO AND ITS DIRECTORS, OFFICERS, AGENTS AND EMPLOYEES (COLLECTIVELY, THE “ROLZO PARTIES”) FROM ANY CLAIMS, CAUSES OF ACTION, DEMANDS, RECOVERIES, LOSSES, DAMAGES (ACTUAL AND CONSEQUENTIAL), FINES, PENALTIES AND OTHER COSTS OR EXPENSES, OF ANY KIND OR NATURE, INCLUDING BUT NOT LIMITED TO REASONABLE LEGAL AND ACCOUNTING FEES (COLLECTIVELY, THE “CLAIMS”), KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES, INCLUDING, WITHOUT LIMITATION, DISPUTES ARISING OVER BREACH OF THIS AGREEMENT, BREACH OF ANY SEPARATE AGREEMENT OR TRANSACTION, AND/OR THE SUBSTITUTION OF VEHICLES. FURTHER, FLEET PARTNER AND MEMBER EACH HEREBY AGREE TO INDEMNIFY, RELEASE, DEFEND AND HOLD HARMLESS THE ROLZO PARTIES FROM ANY CLAIMS BROUGHT AS A RESULT OF FLEET PARTNER AND/OR MEMBER’S (i) BREACH OF THESE TERMS, (ii) CONTRAVENTION OF ANY LAWS, REGULATIONS OR THE RIGHTS OF A THIRD PARTY, AND (iii) USE OF THE ROLZO WEBSITE, APPLICATION AND THE SERVICES.
You agree that in the event of any dispute between you and ROLZO or the Fleet Partner, You will first contact ROLZO and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation any court action.
The rights of ROLZO and the Fleet Partner shall not be prejudiced or restricted by any indulgence or forbearance extended by either party or any delay in exercising or failure to exercise any right and no waiver by either party of any breach shall operate as a waiver of any other or further breach.
Any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms of Service or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
ROLZO may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to ROLZO by written communication to ROLZO's address at Michelin House, 81 Fulham Road, London, SW3 6RD, United Kingdom.
In accordance with the Copyright, Designs and Patents Act 1988 (CDPA) and other applicable law, ROLZO has adopted a policy of terminating, in appropriate circumstances and in ROLZO’s sole discretion, the Accounts of Members who are deemed to be repeat infringers of the intellectual property rights of others. ROLZO may also in its sole discretion limit access to the Services and/or terminate the accounts of any Members who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that any material made available via the Services infringes upon any copyright which you own or control, or that any link made available via the Services directs Members to material that infringes upon any copyright which you own or control, you may file a notification of such infringement to us. Such notification must include (i) identification of the copyrighted work that is claimed to be infringed; (ii) identification of the allegedly infringing material that is requested to be removed, including a description of where it is located on the ROLZO Service; (iii) information for our copyright agent to contact you, such as an address, telephone number, and, if available, e-mail address; (iv) a statement that you have a good faith belief that the identified, allegedly infringing use is not authorized by the copyright owners, its agent or the law; (v) a statement that the information above is accurate, and under penalty of perjury, that you are the copyright owner or the authorized person to act on behalf of the copyright owner; and (vi) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or of an exclusive right that is allegedly infringed.
ROLZO will respond expeditiously to claims of copyright infringement using the Services that are reported to ROLZO’s copyright agent in the notification explained above. If you knowingly misrepresent in your notification that the material or activity is infringing, you may be liable for any damages including, but not limited to, costs and solicitors’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
ROLZO reserves the right to suspend, terminate, or refuse to permit access to your Account or terminate these Terms at any time for any reason with or without prior notice to you and without liability to you. All aspects of the Services are subject to change or elimination at any time in ROLZO’s sole discretion.
You may not assign or transfer these Terms in whole or in part without ROLZO’s prior written approval. You give your approval to ROLZO for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of ROLZO’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, ROLZO or any Fleet Partner as a result of the contract between you and ROLZO or use of the Services.
If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “include” mean “including, but not limited to.”
These additional terms apply to Users that book a vehicle through the ROLZO Services. For purposes of these additional terms, (i) “You” or “Your” means the person identified as the “Member” or an “Authorized Driver” on a Booking Agreement, (ii) “Vehicle” means the automobile or truck identified on the Booking Agreement and any vehicle Fleet Partner may substitute for it, and all its tires, tools, accessories, equipment, keys and vehicle documents; and (iii) “Booking” means Your booking of the Vehicle from Fleet Partner under the terms of the Booking Agreement. All persons referred to as “You” or “Your” are jointly and severally bound by these additional terms.
Vehicle Selection: Any vehicles that You select through the service offered through the ROLZO Services are representative only and do not indicate the type of vehicle You will receive. Even if You select a specific type of vehicle, You may be allocated a vehicle of a different type, which is not substantially smaller than and seats no fewer persons than the vehicle of Your original choosing. You will be issued a refund if You receive a vehicle priced lower than Your original booking at the time of the booking.
Rates and Quotes: Vehicle booking rates vary considerably from location to location and from time to time, and they change very frequently. Unless it is provided in connection with certain types of bookings, a quote You receive is merely indicative of the rates then being offered and creates neither legal rights nor practical expectations of Vehicle availability or the continued applicability of the quoted rate.
Reasonable Care. You must drive and park with reasonable care, keep the Vehicle clean, and return it on time.
No Smoking. No smoking is allowed in or directly around any Vehicles available for use through ROLZO. You may be charged a Cleaning Fee if You or any other individual violates this policy with Your Vehicle.
Pets and Cleaning. Unless You specifically request and Fleet Partner (or ROLZO on Fleet Partner’s behalf) approves in advance, transporting pets or other animals in a Vehicle is prohibited. You must leave the Vehicle in a clean condition and remove any trash from the Vehicle prior to returning it. You may be assessed and a cleaning fee imposed if this this policy is breached.
Authorised Drivers. Only You or a pre-approved Authorised Driver may drive or operate the Vehicle during the Booking Period. If an unauthorised individual operates the Vehicle during the Booking Period, all insurance coverage furnished to You relating to the ROLZO Services, including purchased coverage, will be voided.
Documentation of Pre-existing Damage. Before driving the Vehicles, Fleet Partner or ROLZO may inspect the Vehicle and take photos of any pre-existing damage. Nevertheless, it is ultimately Your responsibility to confirm that all pre-existing damage is noted, including any non-functional features or components of the Vehicle. You may be liable for any damage that is not documented before driving the Vehicle.
Parking Tickets and Traffic Violations. You agree to be solely liable for parking tickets, traffic citations, and other violations that occur during the Booking, and all fees resulting from such violations, even if You are not driving. It is solely Your responsibility to pay these fees in a timely manner and to comply with all legal obligations that arise from such violations. If You do not pay the tickets or fees, ROLZO (on behalf of the Fleet Parter) will charge You for the amount of the ticket plus a 25 GBP administrative fee and pay for the ticket.
Tolls. You are solely responsible for paying all tolls, and fines resulting from improperly paid tolls, incurred during the Booking. In some markets, a Fleet Partner (or ROLZO, on Provider’s behalf) will install its own toll-paying device in the Vehicle for the duration of the Booking, in which case You agree to reimburse the Fleet Partner for the full amount of the charges on the device during Your Booking. In markets where a Fleet Partner or ROLZO does not install a toll-paying device in the Vehicle, You will be held responsible for any toll invoices or tickets incurred during Your Booking and any penalties associated with them.
Towing and Breakdowns. Fleet Partner may provide roadside assistance for accidents and breakdowns that occur during a Booking. Fleet Partner will cover the cost of roadside assistance and towing if a Vehicle breaks down or otherwise becomes inoperable due to a pre-existing condition or problem with the Vehicle. If You request roadside assistance for issues Fleet Partner determines You have caused (for example, a flat tire or dead battery), the roadside assistance and towing charges will be Your sole responsibility.
Driving Safety. If You believe that a Vehicle is unsafe to drive due to an “easily” correctable problem (as determined solely by ROLZO), for example, a flat tire, ROLZO will work with You to remedy this issue quickly. If You remain uncomfortable with the Vehicle after a fix is performed by a certified, licensed mechanic, You may return the Vehicle to the original pickup location to exchange ehicles, based on availability. ROLZO and Fleet Partner, however, are under absolutely no obligation to arrange for a different Vehicle to be provided to You and under no circumstances will ROLZO or Fleet Partner have an alternate Vehicle brought to you.
Maintenance. You are responsible for reporting to ROLZO immediately any serious issues, including a Check Engine Light, as soon as they occur. You should discontinue driving immediately if You notice a serious issue and contact ROLZO, who will arrange an alternate Vehicle for Your use.
Maintenance and Repairs. You are not responsible for routine maintenance and repairs of the Vehicle. You may be held liable for the repair cost of all other repairs or damage to the Vehicle during the Booking if it is not covered by the Fleet Partner’s insurance, and must follow the reporting, claims processing, and repair procedure set out in these Terms of Service for all such damage.
Stickers and Car Modification. You may not place stickers, signs, symbols, or other devices, modifications, advertisements or publicity materials on the interior or exterior of the Vehicle, other than those provided by ROLZO or Fleet Partner.
Extensions. You may ask Your ROLZO Concierge to see if a Vehicle is available from a Fleet Partner for an extended time period. If You wish to extend the Booking and it is available, You will be assessed any additional charges for the new Booking days based on current market pricing, with a minimum of one extra day worth of charges. Your original price is not the prevailing price if You wish to extend. The prevailing price is always the currently listed price on the App. If an extension is not available, the Vehicle must be returned at the original return time.
Automatic Extensions. If You fail to return Your Vehicle at the time of Your booking was originally scheduled to end, and You fail to extend pursuant to the “Extension” clause stated herein, Your booking will automatically extend twenty-four hours and You will be charged for the new Booking day(s) based on current market pricing. Your booking will continue to extend and You will continue to incur extension fees, as described herein, until You return the Vehicle.
Cancellation by Member. You may cancel Your Booking by contacting Your ROLZO Concierge via the App or sending an e-mail to email@example.com. If You cancel an accepted booking before the booking commences, ROLZO shall return to You a “Cancellation Refund,” as specified below. Refunds to Member will not be automatic but will be determined on the circumstances of each case. The amount of the cancellation refund is determined by the Fleet Partner’s cancellation policy set-forth in the Member’s Booking Agreement with the Fleet Partner, which shall be one of the following three policies, as chosen by the Fleet Partner:
Flexible: (a) 100% of the booking price if cancelled more than 24 hours prior to commencement of the booking; and (b) 50% of the Booking price if cancelled within 24 hours of commencement of the booking.
Moderate: (a) 100% of the booking price if cancelled more than 7 days prior to commencement of the booking; (b) 75% of the booking price if cancelled less than 7 days but more than 48 hours prior to commencement of the booking; and (c) 50% of the booking price if cancelled less than 48 hours but more than 24 hours prior to commencement of the booking.
Strict: (a) 75% of the booking price if cancelled more than 7 days prior to commencement of the booking; (b) 50% of the booking price if cancelled less than 7 days but more than 48 hours prior to commencement of the booking; and (c) 25% of the booking price if cancelled less than 48 hours but more 24 hours prior to commencement of the booking. Members are further subject to any additional cancellation terms set out in the terms of each Booking Agreement. To the extent that should the cancellation terms of a particular booking conflicts with the cancellation terms set out herein, the cancellation terms set out herein control.
ROLZO reserves the right to treat “no-shows” as last-minute cancellations, whereby Member will be charged the full price of booking. A “no-show” is defined as Member not arriving at the pick-up location within thirty (30) minutes after the scheduled pick-up time. ROLZO, at its sole discretion, may extend the no-show time in coordination with Member if operational restrictions allow.
Cancellation by Fleet Partner. ROLZO is not liable for the delay or failure to provide a Vehicle or perform the drive of a Vehicle when such delay or failure is caused by Force Majeure. In addition, Member understands and agrees that when, in the sole discretion of Fleet Partner or the chauffeur of a Vehicle, safety may be compromised, the Fleet Partner or chauffeur may cancel a booking, refuse to commence a booking, or may take other necessary action to make the situation safe without breaching its duties or obligations to Member or be liable for any loss, injury, damage, or delay.
Notwithstanding the above, for a regularly scheduled, fully prepaid booking cancelled as a result of Force Majeure, as outlined above, ROLZO will make commercially reasonable efforts to secure a substitute Vehicle of a similar category class. If ROLZO locates a replacement Vehicle, the original booking quote will be adjusted based on the pricing of the replacement Vehicle. Member will have a right to accept or decline the replacement Vehicle.
In certain circumstances, ROLZO may decide, in its sole discretion, that it is necessary to cancel a confirmed booking, and make appropriate refund or compensation decisions.
Missing Documents. Pick-up instructions are clearly indicated in Your Booking confirmation email. If You fail to bring your government issued ID and Your credit card used to make the booking, You will not be able to access the booked car and will not be eligible for a refund.
Responsibility. You hereby agree that ROLZO, Fleet Partner and their respective affiliates, subcontractors and operating units are not responsible for consequential damages should any of them fail to meet their obligations in connection with a Booking transaction. Similarly, You are not responsible for consequential damages should You fail to meet Your obligations in connection with the transaction.
Repossession. Fleet Partner may repossess any Vehicle booked through the ROLZO Services without notice or on demand, at the Member’s expense, if the Vehicle is not returned by the end of the Booking, is found illegally parked, apparently abandoned, or used in violation of applicable laws and regulations or in breach of this Agreement.
Impound. If the Vehicle is impounded during Your Booking, You will be fully responsible for any towing and storage fees that arise as a result of the impound, unless the impound was caused by an issue completely outside of Your control (such as the registration being expired).It will be Your responsibility to assist ROLZO and Fleet Partner in retrieving the Vehicle, or to do it yourself, if it is possible.
Payments for Damage and Accidents. If You cause damage to a Vehicle, Fleet Partner may charge Your credit card on file for the entire amount of the damage repair cost. ROLZO will also hold You responsible for, and You agree to be so held, any reasonable administrative fees, as well as booking car costs while the Vehicle is being repaired.
Cooperation with Loss Investigation. If the Vehicle is damaged in any way or involved in a collision or accident, You agree to fully cooperate in any loss investigation that Fleet Partner or ROLZO may choose to conduct.
Items Left in Vehicle. ROLZO and Fleet Partner shall not be liable for replacement and/or reimbursement of/for any personal items and/or belongings which are left in the Vehicle during Your Booking or after Your Booking has ended. ROLZO and/or Fleet Partner may, but is not obligated to, attempt to assist You in locating any personal items left in the Vehicle booked through the ROLZO Services.
Telematics. You acknowledge and agree that the Vehicle may be equipped with telematics systems and that Fleet Partner and/or third-party operators of the telematics or affiliates of such third-parties may all have access to the location of the Vehicle or access to other information supplied by the telematics system. You acknowledge and agree that You do not have any expectation of location privacy, route privacy or speed privacy while using the Vehicle. Further, You authorize ROLZO and/or Fleet Partner to contact You if any telematics equipment is tampered with and/or removed. If the telematics device is wilfully removed and/or lost during Your Booking.
These Terms and Conditions were last updated on June 1, 2018.