These Terms and Conditions (hereinafter: “Terms”) constitute the full agreement between the Partner (also referred to as “you”) and ROLZO in relation to the Partner offering Passenger Transport Services, VIP meet & greet Services, and Errand Services through the ROLZO platform. Please review these Terms carefully before you accept them.

"ROLZO" means ROLZO Limited of 14 Hanover Square, London W1S 1HN, UK and/or ROLZO, Inc. of 2035 Sunset Lake Rd Suite B-2 Newark, DE 19702, USA.

“Partner” (or “you”) means a natural person or legal entity who / which has been approved by ROLZO as a Partner and agreed on these Terms.

“Terms” means the binding legal agreement between a Partner and ROLZO that governs the use of the ROLZO platform and the Partner App.

“Client” means a natural or legal person who books the provision of Passenger Transport Services, VIP meet & greet Services, and Errand Services through the Client App (whether for themselves or another person).

“User” means a natural person being transported by a Chauffeur or assisted by an Agent because of a booking made by a Client via the Client App which was subsequently accepted by a Partner via the Partner App.

“Services” means the Passenger Transport Services, VIP meet & greet Services, and Errand Services provided by independent third-party providers of such services, including independent third party Passenger Transport providers, VIP meet & greet providers, and Errand providers.

“Client App” means a mobile application software developed and offered by ROLZO which enables clients (private persons or companies) to book Passenger Transport Services, VIP meet & greet Services, and Errand Services performed by (subcontractors of) Partners.

“Chauffeur” means an individual (who may be the Partner himself/herself, if a natural person, or a third party engaged by the Partner) who possesses a valid licence permitting him/her to provide Passenger Transport Services (and any relevant licences or regulatory clearances permitting him/her to provide Errand Services) through ROLZO, and is able to receive bookings through the Partner App on the Partner’s account.

“Agent” means an individual (who may be the Partner himself/herself, if a natural person, or a third party engaged by the Partner) who possesses a valid licence permitting him/her to provide or VIP meet & greet Services (and any relevant licences or regulatory clearances permitting him/her to provide Errand Services) through ROLZO, and is able to receive bookings through the Partner App on the Partner’s account.

“Partner App” means mobile application software developed and offered by ROLZO, via which Partners or Chauffeurs or Agents authorised to use their ROLZO account can offer Passenger Transport Services, VIP meet & greet Services, and Errand Services to private persons or companies, who request such services via the Client App.

“Errand” means a task involving a Chauffeur or an Agent purchasing or collecting goods on a Client’s behalf, and then delivering those good(s) to a contact person at an individual address.

“Goods” means the products collected or purchased and delivered by a Chauffeur or an Agent.

“Partner Dashboard” means the computer software, available online, developed and offered by ROLZO, which complements the Partner App by giving ROLZO Partners real-time insight into the number of Services being performed by Chauffeurs or Agents via the Partner App, and the fees Partners are projected to earn from these Services.

3.1 Partner represents, warrants and covenants that it complies with and will continue to comply with all applicable national, local, trade, labour, employment, working time, consumer protection, data protection, tax and other laws, regulations and codes of practice (including any directly applicable EU legislation, if any) which affect the performance of these Terms in any way including, but not limited to those relating to Passenger Transport Services, VIP meet & greet Services, Errand Services, registration of vehicles, driving hours and standards of vehicle safety and that it shall obtain all insurance coverage required, necessary and reasonably expected for the operation of Partner’s business, vehicles (including its chauffeurs or agents) and the provision of the Services.

3.2 Partner shall, at its own cost, submit all applicable certificates, licenses and other documentation confirming compliance with this clause 3.1 to ROLZO upon request. Partner shall immediately inform ROLZO about any revocation or discontinuation of any permit(s), license(s) and/or insurance(s), be it temporary or permanent, and will cease to perform the Service immediately, if necessary. If Partner fails to provide a copy of the documentation when so requested timely, then ROLZO may terminate this agreement immediately.

4.1 Partner must use only vehicles duly registered in the Partner App, publicly registered, authorized and licensed for the provision of the Services to Users.

4.2 The vehicles shall be smoke-free, clean, with clean windows and be equipped with the necessary and appropriate safety and/or technical equipment, i.e. first aid kit, working fire extinguisher, warning triangle, seat belts for each passenger, etc. as required nationally or regionally.

4.3 All vehicles must be serviced and receive scheduled maintenance checks in accordance with the manufacturer’s recommendations and ensure compliance with local road traffic regulations.

5.1 Partner must task only Chauffeurs or Agents duly registered in the Partner App and who are appropriately qualified, licensed, experienced, sufficiently cleared by criminal background checks (if required by local law), capable of performing the Services hereunder and fully comply with any and all requirements by ROLZO. It is recommended that chauffeurs or agents undergo regular safety training.

5.2 Partner shall advise Chauffeurs or Agents to be dressed in accordance with the dress code recommendations as set by ROLZO.

6.1 Partner, or a Chauffeur or an Agent providing Services on Partner’s behalf, may be offered the opportunity to perform Errand Services for Clients. Should Partner choose to perform Errand Services from a Client, Partner warrants and undertakes that he/she will familiarise himself/herself with all relevant legal requirements which may be applicable to the transport of certain goods, and comply fully with the same. These may include, but not be limited to, regulations relating to food safety and food delivery: all food must be delivered in a way that ensures it does not become unsafe or unfit to eat. Partner shall ensure that food that needs refrigerating is kept cool while being transported, by being packed in an insulated box with coolant gel or in a coolant bag, while food that needs to be kept hot must be packed in an insulated bag. Partner must ensure that cross-contamination risks are avoided in the food delivery process, and if vehicles or containers are used for anything other than food, they must be effectively cleaned between loads to avoid the risk of contamination. Partner will ensure that legal requirements concerning allergens are strictly adhered to.

6.2 Partner shall also reject any request to purchase goods which are radioactive, toxic, flammable, explosive, noxious or otherwise of an inherently dangerous nature, or the possession of which is illegal or which it is illegal to export under local laws.

6.3 Where the good(s) shipped include alcohol and/or tobacco, the Partner must refuse to deliver such goods to a recipient who is or appears to be under 18 years of age. If the Chauffeur has reason to doubt whether the recipient is over 18 (for example if they are or appear to be under 25 years of age), Partner shall ensure that the Chauffeur or Agent requests to see suitable documentation that proves the recipient is over the age of 18 years (for example, passport or driving license) before handing over the goods.

6.4 If ROLZO instructs the Partner that she/he may deliver and leave good(s) unattended, the Partner will procure that the Chauffeur or the Agent will do so provided there is a suitable place to leave good(s) that is not visible to passers-by in general.

6.5 Partner acknowledges that the limitations on ROLZO’s liability are set out in Clause 20 of these Terms and are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the charges.

7.1 Before being able to use the Partner App and Partner Dashboard, Partner must create an account. The account will only be accessible by Partner’s login credentials. The partner can then use the Partner Dashboard to add Chauffeurs or Agents and Vehicles, and register them for accreditation; once this is processed, ROLZO will provide such chauffeurs or agents with their own personal login allowing them to use the Partner App through the Partner account.

7.2 ROLZO may suspend Partner accounts at any time, in particular, if:

7.2.1 ROLZO has reasons to believe that the account is created with false data or otherwise used for fraudulent purposes;

7.2.2 Partner fails to comply with these Terms or ROLZO has reason to believe that Partner has failed to comply with these Terms;

7.2.3 ROLZO has reason to believe that Partner has failed to ensure that the Services are performed using a Vehicle, or by a Chauffeur or an Agent who is properly authorised, licensed and certified, has the right to work and a clean criminal records check;

7.2.4 Partner is or will be undergoing reorganisation, bankruptcy, liquidation or any other proceedings of this kind;

7.2.5 ROLZO has reasons to believe that Partner has failed to meet the standards of service required by ROLZO;

8.1 Partner will not, and will procure that any and all Chauffeurs or Agents will not, misuse the Partner App or Partner Dashboard, which inter alia implies that:

8.1.2 Partner will not, and will procure that any and all Chauffeurs or Agents will not, (attempt to) get access to the Partner App or Partner Dashboard by means of an account based on a false identity;

8.1.3 Partner will not, and will procure that any and all Chauffeurs or Agents will not, (attempt to) get access to the Partner App or Partner Dashboard by means of another Partner’s account and/or otherwise try to violate the security systems of the Partner App or Partner Dashboard, nor allow any unauthorised third-party access to Partner’s account;

8.1.4 Partner will not, and will procure that any and all Chauffeurs or Agents will not, instruct or allow third parties to make and distribute copies of the Partner App or Partner Dashboard (attempt to) copy, rent, loan, merge, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange, translate, hack, distribute, harm or misuse the Partner App or Partner Dashboard, or create derivative works of the Partner App or Partner Dashboard of any kind whatsoever.

8.1.5 ROLZO reserves the right to amend or withdraw the Partner App or Partner Dashboard, or charge for the Partner App or Partner Dashboard, at any time and for any reason.

8.1.6 Partner acknowledges that the terms of agreement with Chauffeur’s or Agent’s respective mobile network provider (‘Mobile Provider’) will continue to apply when using the Partner App. As a result, the Chauffeur or Agent may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Partner App or any such third-party charges as may arise. Partner accepts that ROLZO has no responsibility for any such charges that arise.

9.1 ROLZO will remunerate Partner for the Services subject to these Terms. The remuneration is not calculated on a fixed basis but is agreed upon on a case-by-case basis as the result of an automated offer process if not individually agreed otherwise. Remuneration shall be all-inclusive, i.e. it shall include all possible road tolls, bridge tolls, airport tolls, parking fees, baggage fees, additional passenger fees, Chauffeur gratuity, tips, fares, fees, or any other similar charges.

9.2 For change requests, ROLZO will remunerate Partner proportionally based on the remuneration for the initial request.

9.3 Cancellation fee – In the event of cancellation of Services, ROLZO will charge the Client a cancellation fee, according to the cancellation policies found on https://rolzo.com/terms. Partner acknowledges that Client has the right to cancel up until the point specified in the cancellation policies, and that Partner might not be entitled to receive any cancellation refund.

9.4 Partner will issue ROLZO an invoice for the Services.

9.5 Any outbound payment transaction fees for payment to Partner shall be borne by ROLZO, any inbound payment transaction fees for receiving ROLZO’s payment by Partner shall be borne by Partner. Any additional fees charged to ROLZO by the banks for returning the payments (e.g. due to invalid account information), shall be borne by Partner. ROLZO may subject remuneration to quality and/or loyalty-based pricing and/or an on-time guarantee system applicable to the Services to be provided hereunder. ROLZO further reserves the right to adjust the remuneration for the delay and/or improper performance of the Services by Partner or the breach of obligations of these Terms. ROLZO may further withhold and/or retain remuneration for the duration of the investigation of potential irregularities and/or fraud suspicions in relation to any bookings until such investigation has been finally closed and further reserves the right to adjust remuneration based on the outcome of such investigation and/or to offset the remuneration against any losses or damages arising from such irregularity and/or fraud.

9.6 No minimum income – The fees that ROLZO pays to Partner depend on the number of Services that Partner and Chauffeurs or Agents authorised to use Partner’s account execute by using ROLZO’s intermediary Services. ROLZO does not guarantee Partner any, or any minimum, income.

9.7 Tax obligations – Partner is fully and exclusively responsible for compliance with all applicable (local) tax laws and obligations in relation to the provision of Services pursuant to these Terms, including in relation to any Chauffeur or Agent using Partner’s account or anyone employed or engaged by Partner in the provision of Services. Partner will indemnify and keep ROLZO indemnified against any costs (including legal costs), claims, damages, penalties, liabilities, expenses, proceedings or interest ROLZO may suffer or incur as a result of Partner’s failure to comply with this obligation.

10.1 Partner shall refrain from (i) actively or passively enticing away any User who has booked the Service via ROLZO and/or (ii) actively or passively soliciting such Users to book the Service directly, e.g. by handing out own business cards, leaving Partner’s own business cards in the vehicle or by referring to more favourable conditions of the Partner’s business). Partner shall, for these Terms, refrain from directly or indirectly colluding, or explicitly or implicitly agreeing, or otherwise (silently or not) coordinating with other Partner(s) of ROLZO on the remuneration for the individual Services. Partner shall further refrain from contacting any User at any point in time during and after these Terms, save for the purpose of performing Partner’s Service hereunder. In the event of a breach of this Section 10, Section 13.2 shall apply.

11.1 Partner shall not subcontract the provision of the Services hereunder or assign or transfer any obligations in connection therewith to a third-party provider of Passenger Transport Services or VIP meet & greet Services or Errand Services or to any other third party without ROLZO’s prior written consent (e-mail sufficient) which may be withheld anytime at ROLZO’s sole and unfettered discretion.

11.2 Partner shall inform, train, coach and instruct, to the extent necessary and required to perform the Services hereunder, the employees and/or chauffeurs and/or agents of the obligations and these Terms as set forth hereunder. Partner shall be fully responsible and liable for any breach of these Terms by any of its employees and/or chauffeurs and/or agents and/or any third parties to which Partner has subcontracted the provision of the Service hereunder or otherwise assigned or transferred any obligations in connection therewith, be it with or without ROLZO’s prior written consent, and share all relevant updates from ROLZO with them.

12.1 ROLZO provides Partner with confidential – even if not explicitly labelled as confidential – data, information or documents in oral, written and/or another form. Confidential information includes especially all economic, business, technical, financial or other information disclosed by ROLZO which is not publicly available or contained in the property of the User who accidentally left in the vehicle and any other information which should otherwise be reasonably regarded as possessing a quality of confidence or as having a commercial value in relation to the business of ROLZO. In particular, the following information shall be deemed confidential information:

12.1.1 The name, phone number, email address, contact data, pick-up or drop-off locations, driving license, passport, travel documents or identity of User, passenger(s), or event(s) and all information related to the respective business of the User or of the passenger(s) that are not publicly available.

12.1.2 All information regarding ROLZO, especially information regarding the assignment mechanism, its pricing policy, its partners and its strategic intentions including any technical means in which such information may be incorporated.

12.1.3 Partner will not disclose any confidential information to any third parties. Third parties are all persons either directly related to these Terms or institutions of the Parties or one of its parent companies, subsidiaries, or sister companies. The disclosure of confidential information is only permitted within the applicable legal framework.

12.1.4 Partner will use the confidential information only within the necessary and appropriate purpose of these Terms. Partner agrees to respect and preserve the confidentiality of the information.

12.1.5 In addition, Partner shall refrain to make use of or share any confidential information for its own purposes or those of another entity, e.g., to acquire customers or gain financial advantages.

12.1.6 The Parties acknowledge that any disclosure shall not confer on any intellectual property or other rights in relation to the confidential information.

12.1.7 In the event of a breach of this Section 12, Section 13.2 shall apply.

13.1 Partner shall, especially in case of any incidents or accidents while performing a Service, refrain from contacting the press, governmental or any other public authorities and/or officials, or from releasing public statements or making publicly available comments, including over social media, or otherwise from doing anything that is intended or would reasonably be expected to disparage, harm ROLZO or its reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to ROLZO. Partner shall hereby remain unrestricted to access the judicial courts for the enforcement of its legal rights hereunder or to respond to official orders by operation of law or statute or court or regulatory body in which case Partner agrees to notify ROLZO promptly in writing (e-mail sufficient). Partner shall further refrain from contacting any User at any point in time during and after the period of these Terms, save for the purpose of performing Partner’s Service hereunder.

14.1 ROLZO has the right to carry out advertising and promotion activities of its intermediation services at its sole discretion. ROLZO will determine, at its sole discretion, the volume, content and method of its advertising and marketing activities.

15.1 PARTNER HEREWITH EXPRESSLY CONSENTS TO THE TRANSMISSION OF TRAFFIC, LOCATION AND GEOGRAPHICAL INFORMATION, BY WAY OF GPS OR OTHERWISE, REGARDING THE POSITION OF PARTNER OR PARTNER’S VEHICLE OR THE CHAUFFEUR OR THE AGENT TO ROLZO AND TO THE USER (VIA THE PARTNER APP FOR MOBILE DEVICES). Partner commits itself to notify and receive the consent of each individual chauffeur or agent it employs or retains to provide the Services hereunder. Partner agrees that the data may be used for quality management and location-based services.

16.1 Any personal data that Partner supplies to ROLZO, whether relating to Partner (if a natural person) or any Chauffeur or Agent, will be used in accordance with ROLZO’s Privacy Policy, see https://rolzo.com/privacy-policy.

16.2 For quality assurance and training purposes, ROLZO may video call Partner and Chauffeur and Agent and/or record telephone calls between Users and Chauffeurs or Agents.

16.3 Partner agrees to take such steps as are necessary to comply, and to assist ROLZO to comply, with all applicable obligations under data privacy legislation including but not limited to the General Data Protection Regulation, including ensuring that personal data of Clients and Users are only processed in a manner consistent with the legislation, is not used for any unauthorised or unlawful purpose (including any Chauffeur or Agent contacting any Client or User for any reason other than the provision of the Passenger Transport and VIP meet & greet and Errand Services for ROLZO), is stored safely and securely, and is not retained for any longer period than necessary to comply with legal obligations.

17.1 ROLZO / its group of companies is the exclusive owner of all (intellectual property) rights relating to the word/device mark ROLZO, the design and interface of the website https://rolzo.com as well as the corresponding domain name. All intellectual property rights of any nature vesting in the Partner App and Partner Dashboard together with the underlying software code are exclusively owned by ROLZO / its group of companies. ROLZO hereby grants Partner a non-exclusive, non-transferable royalty-free revocable license to use the Partner App and Partner Dashboard for business purposes in accordance with these Terms.

18.1 ROLZO will use reasonable efforts to make the Partner App and Partner Dashboard available at all times (but is under no obligation to do so). However, Partner acknowledges the Partner App and Partner Dashboard are provided over the internet and that thus the quality and availability of the Partner App may be affected by factors outside ROLZO’s reasonable control.

18.1 ROLZO will use reasonable efforts to make the Partner App and Partner Dashboard available at all times (but is under no obligation to do so). However, Partner acknowledges the Partner App and Partner Dashboard are provided over the internet and that thus the quality and availability of the Partner App may be affected by factors outside ROLZO’s reasonable control.

18.2 ROLZO, its group of companies and sub-contractors do not accept any responsibility whatsoever for unavailability of the Partner App or Partner Dashboard, or any difficulty in downloading or accessing content, or any other communication system failure which may result in the Partner App or Partner Dashboard being unavailable.

18.3 ROLZO will not be responsible for any support or maintenance of the Partner App or Partner Dashboard.

18.4 To the maximum extent permitted by law, ROLZO hereby disclaims all implied warranties with regard to the Partner App and Partner Dashboard. The (software of the) Partner App and Partner Dashboard is provided "as is" and "as available" without warranty of any kind.

19.1 Partner is responsible for providing all necessary tools and equipment to perform the Services, including in particular the Vehicle, fuel for the Vehicle and a functioning smartphone meeting applicable technical specifications (whether supplied by the Partner or a Chauffeur or an Agent engaged or employed by Partner). Partner is responsible for the servicing and maintenance of the Vehicle.

19.2 The version of the Partner App software may be upgraded from time to time to add support for new functions and services.

20.1 ROLZO is in no event liable for any direct, indirect, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of the actions or inactions of any Chauffeurs, Agents, Clients, Users or Passengers. Neither is ROLZO in any event liable for:

20.1.1 any damages resulting from a third party fraudulently making use of Partner’s account;

20.1.2 failure to meet any of ROLZO’s obligations under these Terms where such failure is due to events beyond ROLZO’s control (for example a network failure);

20.1.3 any damage or alteration to Partner or any Chauffeur’s or Agent’s equipment, including but not limited to computer equipment, handheld device or mobile telephones, as a result of the installation or use of the Partner App or Partner Dashboard.

20.2 In no event shall ROLZO's aggregate liability to Partner for any and all claims arising out of the provision of Errand Services.

20.3 Nothing in these Terms shall exclude or limit any liability of ROLZO which cannot be excluded or limited under applicable law.

21.1 This agreement may be terminated at any time immediately upon written notice by one party to the other.

22.1 For any complaints or questions and/or lost & found items, email us via [email protected].

22.2 These Terms shall be governed by and construed in accordance with English law. Each of the parties irrevocably submits for all purposes in connection with this agreement to the exclusive jurisdiction of the English courts.

22.3 If any provision of these Terms shall be deemed unlawful, void or otherwise unenforceable, then such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

22.4 Partner shall not have the right to assign this agreement without the prior written consent of ROLZO.

22.5 ROLZO may change these Terms at any time by posting a revised version on its website. Any change shall come into effect and be deemed accepted by you if you continue using the Partner App after the revised version is posted.