FAQ

General



MEMBERSHIP

Become a member and create your personal account via the ROLZO app. You may also choose to opt in for our on behalf registration process by contacting our dedicated team on +44 (0)20 3239 5152 or email us at membership@rolzo.com.

BOOKING

Complete your booking via the ROLZO App. Upon login, you will receive a message from our dedicated concierge, available to assist you 24/7. If you are not a member, you can download the app and click “Become a Member” to register.

HOW ROLZO WORKS

Connect with your concierge and receive a personally curated selection of luxury and high-performance vehicles available in your city or preferred destination. Choose to drive or be driven in the vehicle you like the most and have it delivered at your desired dates, time and location. Agreements are signed digitally. Payment is made in a tap and protected with utmost security. One all-inclusive price covers everything – from comprehensive insurance and roadside assistance, to delivery and collection, unlimited mileage, and a no-refuel policy.

WHY ROLZO

ROLZO’s advanced technology and seamless integration with the most respected luxury fleet partners in the industry, present members with a variety like no other. Our extensive fleet comprises the latest models of convertibles cars, executives cars, sports cars and SUVs.

FLEET PARTNERS

We’ve joined forces with luxury fleet partners that have upheld rigorous standards for quality, safety and operations within the industry. The vehicles are delivered in pristine condition with the utmost level of service.

CITIES

ROLZO is currently present in Dubai, Abu Dhabi, London and Paris.

ELIGIBILITY

The following are the minimum eligibility requirements:

Chauffeur-Drive
You must be at least 18 years of age;
Have a valid passport or National Identity Card;
Must be a registered ROLZO member.

Self-Drive
You must be at least 25 years of age;
Have a valid passport or National Identity card;
Have a valid driving license for at least 3 years;
Have a valid proof of address dated within the last 3 months;
Have not more than 3 minor violations or at-fault accidents in the past 3 years;
Have less than 3 combined violations or accidents in the last 3 years;
Meet our Fleet Partners insurance criteria;
Must be a registered ROLZO member.

Under 25
The majority of the vehicles available on ROLZO may require you to be at least 25. However, if you are under 25, please contact us and we will gladly assist you. We may be able to offer lower-sized engine models or you may be able to purchase additional coverage to reserve a vehicle.

CHECKS

We vet all applicants and conduct thorough background checks before allowing them to become members and reserve vehicles on ROLZO. Member applications are processed immediately.

INSURANCE

Fully comprehensive coverage and breakdown service is included in the reservation of every ROLZO vehicle and protects you or any authorised driver against claims from any other person for death, injury or damage to property. The vehicle’s fleet partner insurance coverage extends to you as a member hiring a vehicle via ROLZO.

In certain circumstances, you may wish to use your personal insurance through either your credit card or personal vehicle insurance provider. You will need to inform your insurance provider that you will be hiring a luxury vehicle and that you need the comprehensive collision & liability coverage to be transferred over to the hired vehicle. Your ROLZO concierge will assist you all along.

ADDITIONAL DRIVERS

Additional drivers can be added until the day of the reservation. Please note that additional driver fees may apply as per our terms and conditions.



Booking




BOOKING PERIOD

The minimum reservation period is 1 day for both self-drive and chauffeur-drive vehicles.

DELIVERY AND COLLECTION HOURS

Vehicles can be delivered and collected at any time. Please note that additional fees may apply for delivery and collection outside normal business hours (9AM-6PM Monday to Sunday) as per our terms and conditions.

QUOTES

Your ROLZO concierge will check for unique vehicles available in your chosen destination and provide you a personally curated selection. Select the most suitable option and follow the steps indicated to complete your reservation. Quotes will include:

Each quote will be valid for 24 hours. If the quote was sent more than 24 hours previously, it may have to be revalidated with your concierge.

BOOKING AND CONFIRMATION

When you have selected payment, accepted the hire agreement and once the vehicle availability has been confirmed, you will receive a reservation confirmation by email from ROLZO.

BOOKING AGREEMENT

The booking agreement is a legal document between ROLZO’s selected fleet partner and the member that outlines the key terms of your vehicle booking. It will specify your vehicle’s details, booking period, itinerary details, insurance and cancellation terms as well as all other applicable terms.

ITINERARY

As part of your reservation confirmation, you will receive a provisional itinerary with your pick-up and drop-off details. A further itinerary, including details of your delivery driver or chauffeur will be sent by email at least 24 hours prior to your reservation commencing.

DELIVERY OF YOUR VEHICLE

The fleet partner’s driver will meet you at your desired pick-up date, time and location. A full introduction of the vehicle will be provided and the driver will answer any queries you may have. You will be required to inspect the vehicle and sign the vehicle inspection sheet prior to driving.

IDENTIFICATION

To receive your vehicle, please bring your driver’s license and the credit card used to reserve the vehicle. The name on the payment method must match the license name as well as the name on the reservation. Please note that we do not accept copies of identification documents.

COLLECTION OF YOUR VEHICLE

The fleet partner’s driver will meet you at your desired drop-off date, time and location. You will be required to inspect the vehicle and sign the vehicle inspection sheet prior to the vehicle handover.

CANCELLATION

You may cancel a booking at any time through your ROLZO concierge. Please note cancellation fees may apply as per our terms and conditions.

EXTEND BOOKING

You may request an extension of your booking however this will be subject to availability.

PARKING

You are responsible for the safe and legal parking of a self-drive vehicle during the booking period, and to return the vehicle to a safe and legal parking area. You ROLZO concierge will provide parking tips and information based on your booking.



Pricing, Payment and Security Deposit




BOOKING FEE

Your total booking fee which can be seen before payment, includes your vehicle rate total, insurance, unlimited miles, a full tank of fuel and local taxes if applicable.

PAYMENT

Once you click “Complete Booking”, you will be asked to select your payment method and pay for your reservation via a debit card or a credit card. Payment for the total reservation fee is charged immediately after the vehicle is confirmed and your account has been verified.

SECURITY DEPOSIT

All members are required to provide a security deposit upon the booking of a self-drive vehicle. The amount of the security deposit depends on the length of your booking, the model and location of the vehicle. This deposit fee will be refunded when the vehicle is collected in the condition that you first received it.

FUNDS

Funds received by ROLZO in payment for vehicle bookings and refundable security deposits from members will be paid directly into a deposit account and held in trust until such time as the payment becomes due to fleet partners. Through the use of a deposit account for all member payments, ROLZO offers members complete peace of mind, and the security of knowing that their monies paid to ROLZO for bookings can only ever be used to pay the fleet partner for the vehicles they have reserved.